1. Quality Check and Eligibility:

All returns and exchanges made through “mahaalmansoorifinejewelry.com” are subject to a thorough quality check by our dedicated teams. To be eligible for a return or exchange, the following conditions must be met:

2. Condition of the Creation:

The jewelry creation must be returned in pristine, unworn, and unaltered condition. It should not show any signs of damage, wear, or misuse.

3. Timeframe:

Returns or exchanges must be initiated within 30 days from the date of purchase.

4. Original Documentation and Packaging:

The jewelry creation must be returned with its original certificate, and any accompanying documentation provided during the purchase. Additionally, it should be sent back in its original packaging, which includes boxes, pouches, or any other protective materials.

5. Personalized Creations:

Please note that personalized or customized jewelry creations are ineligible for returns or exchanges. This includes items that have been engraved, resized, or otherwise modified to meet specific preferences or requirements. We recommend thoroughly reviewing personalized orders before finalizing them.

6. Return Process:

To initiate a return or exchange, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team at info@mahaalmansoorifinejewelry.com to request a return or exchange. Provide your order details and reason for the return or exchange.
2. Authorization: Upon approval, you will receive instructions on how to proceed with the return or exchange.
3. Packaging: Ensure the creation is securely packaged, including the original certificate, warranty card, and any additional documentation. 
4. Quality Check: Once we receive the return, our team will conduct a quality check to verify that it meets the specified conditions.
5. Refund or Exchange: If the return is approved, you may choose either a refund or an exchange for an eligible product. Refunds will be processed in accordance with our Refund Policy.